I don’t often take tours.
Mainly because after a lot of years of managing hospitality and events my expectations are pretty high when it comes to customer service and tours. There’s a knack to giving an interesting, entertaining and educational tour without coming off like a one man comedy show or a history teacher. There’s a knack to keeping things moving at a pace that’s fast (to avoid any awkward pauses or boredom) but not too fast for people to enjoy themselves. It’s also important to over deliver (with food, drinks and quality) rather than to under deliver (underwhelm) or simply check the required boxes.… Read more